1. Eligibility
You must be at least 18 years of age to use our platform. By registering, you confirm that the information provided is true, accurate, and complete.
2. Services Offered
Gold investment (including SIPs, lump-sum) Buy/sell gold from registered jewellers Gold pledge and loan facilitation Access to gold ETFs and bonds (via third-party links) Digital tools for small and medium jewellers
3. Platform Role
Peppy Gold acts as an intermediary and technology facilitator between customers and jewellers. We do not directly sell gold or handle customer funds unless explicitly mentioned. All transactions are executed directly with partnered jewellers or third-party financial partners.
4. Account and Security
You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect any unauthorized access to your account.
5. Transaction Terms
All purchases are final and governed by jeweller-specific terms. Peppy Gold earns a commission per transaction (1%–3%) and does not interfere in delivery, return, or refund unless under our authorized programs. GST and applicable taxes will be levied as per law.
6. Pricing and Charges
Gold rates displayed are derived from our registered jewellers and market feeds. Peppy Gold may include minor convenience fees, which will be transparently disclosed. Any promotional discounts or cashback are subject to terms of the respective offer.
7. Jeweller Onboarding
No platform fee is charged for onboarding jewellers. Jewellers must adhere to compliance, gold purity, and delivery standards set by Peppy Gold. Peppy Gold reserves the right to delist any jeweller for non-compliance.
8. Quality Assurance
Gold sold through the platform is expected to be 22K or 24K BIS-hallmarked (as specified). Disputes related to quality must be directed to the respective jeweller. However, Peppy Gold supports escalation tracking and resolution assistance.
9. Intellectual Property
All content, logos, software, and trademarks on the platform are owned by Peppy Gold Technologies Pvt. Ltd. Unauthorized use or reproduction is strictly prohibited.
10. Data Privacy
We adhere to the Data Protection Bill of India and applicable international privacy standards. Personal data is encrypted and shared only as necessary with our partners (e.g., jewellers, payment gateways). Refer to our full [Privacy Policy] for details.
11. Limitation of Liability
Peppy Gold shall not be held liable for: - Delays or failures caused by external vendors - Acts of God, cyberattacks, or force majeure events - Any losses due to incorrect customer entries or unauthorized access
12. Dispute Resolution
All disputes will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The jurisdiction will be [City, Tamil Nadu], India.
13. Modifications
We reserve the right to update these Terms at any time. Continued use of the platform post updates indicates acceptance.
14. Contact
For queries, complaints, or legal notices, reach us at: Peppy Gold Technologies Pvt. Ltd. Email: support@peppygold.com
15. Jewellery Store Purchases
Jewellery products listed in the Peppy Gold store are sold by our partnered jewellers; Peppy Gold facilitates the order and payment. Product images are indicative. Minor variations in colour, finish and design may occur for handcrafted items. Every gold product is BIS-hallmarked with the purity shown on the product page (22K / 24K), and silver products are sold at the stated purity.
16. Product Pricing
Product prices are calculated at the live gold / silver rate shown in the app at the time of checkout, plus making charges, stone charges (if any) and applicable GST. The weight shown is the gross weight; the net metal weight used for pricing is shown in the price breakdown. If the final weight of a made-to-order item differs, the price difference will be communicated and settled before dispatch.
17. Orders, Payment and Verification
An order is confirmed only after the payment is successfully verified. For manual (UPI / bank transfer) payments, the order is processed once our team verifies the payment reference; unverified payments may lead to cancellation. Peppy Gold may cancel an order in case of pricing errors, stock unavailability or suspected fraud, with a full refund to the original payment method.
18. Shipping and Delivery
Orders are shipped fully insured to the delivery address provided at checkout. Delivery timelines shown are estimates and may vary for made-to-order or customised products. Please check the package is sealed and untampered before accepting delivery; report any damage within 24 hours with photos.
19. Returns, Exchange and Refunds
Customised, engraved or made-to-order products are not eligible for return. Eligible products may be returned or exchanged within 7 days of delivery in original condition with the hallmark certificate and invoice. Approved refunds are processed to the original payment method within 7-10 working days after quality inspection.