Frequently Asked Questions
How do I create a Peppy Gold account?
Download the Peppy Gold app, enter your mobile number and verify it with the OTP we send you. Your account is created instantly.
What is a gold savings scheme?
A gold savings scheme lets you pay a fixed amount every month to a partner jeweller. At maturity you can buy jewellery using the saved amount along with the scheme benefits.
Can I join more than one scheme?
Yes. You can join multiple schemes from the same or different jewellers. Each scheme is tracked separately under My Schemes.
What happens if I miss a monthly payment?
You can pay the missed instalment later from My Schemes. Some schemes may adjust the maturity date or benefits for late payments, as described in the scheme terms.
Which payment methods are supported?
You can pay with UPI, debit or credit cards and net banking. For jewellery orders, UPI or bank transfer is also accepted and verified by our team.
Is the jewellery sold on Peppy Gold hallmarked?
Yes. Every gold product is BIS-hallmarked with the purity shown on the product page (22K or 24K).
How is the price of a jewellery product calculated?
The price uses the live gold or silver rate shown in the app, plus making charges, stone charges (if any) and GST. The full breakdown is shown before you pay.
How can I track my jewellery order?
Open Orders in the jewellery store to see the status of every order. We also send a notification when your order is confirmed, shipped and delivered.